Support
We’re here to help.
Contact us
Questions, feedback, or running into trouble with LomiSpeak? Email us at support@lomisolutions.com and we’ll get back to you as soon as we can.
Common questions
The keyboard isn’t showing up.
Go to Settings → General → Keyboard → Keyboards → Add New Keyboard → LomiSpeak. Then tap LomiSpeak and turn on Allow Full Access.
Voice typing or translation isn’t working.
Inside the keyboard, both need Full Access (Settings → General → Keyboard → Keyboards → LomiSpeak → Allow Full Access). Voice typing runs locally on your phone. The first time you use a language it needs an internet connection; after that it works offline. Translation needs an internet connection. Typing in Tigrinya works without Full Access.
How do I switch to the keyboard?
Long-press the globe key 🌐 in any app and choose LomiSpeak.
Managing your purchase.
A one-time purchase never renews. If you have a subscription, manage or cancel it anytime in Settings → [your name] → Subscriptions.
Your privacy.
The keyboard never collects, logs, or transmits your keystrokes. See the Privacy Policy below for details.
Payment & billing
If a renewal payment fails, LomiSpeak shows a red “Payment failed — update your payment method” banner at the top of the app. Here’s what that means and how to fix it.
Why am I seeing “Payment failed”?
Apple couldn’t charge the payment method on your Apple Account — usually an expired card, a new card number, an insufficient balance, or a bank declining the charge. It doesn’t mean anything is wrong with your account.
How do I fix it?
Tap the banner, or go to Settings → [your name] → Payment & Shipping and update your card. You can also tap Settings → [your name] → Subscriptions to review the subscription itself.
Do I need to buy the subscription again?
No. After a failed renewal, Apple keeps retrying the charge for up to 60 days. As long as you update your payment method within that window, your original subscription simply resumes — same price, no gap, and you should not purchase a second one. If you buy again while the first is still retrying, you may end up paying twice.
Will I lose access straight away?
No. We turn on Apple’s billing grace period, so your Premium features keep working for a while after a failed charge, giving you time to update your card. If the payment still isn’t collected by the end of that period, Premium pauses — but Apple is still retrying, so updating your card brings Premium back.
My free trial ended and I lost access — was I charged?
If the payment at the end of a free trial fails, the subscription doesn’t start and you are not charged. Updating your payment method lets Apple complete the purchase.
Can I hide the banner?
Yes — tap the ✕ on the right. It stays hidden until you next reopen the app, and disappears for good once the payment goes through.
I fixed my card but still see the banner.
The banner clears once Apple actually collects the payment, not when the card is saved — and Apple retries on its own schedule, so that can be anywhere from minutes to a few days. Reopening the app afterwards refreshes it. If it’s bothering you in the meantime, tap the ✕ to hide it. If your subscription is working but the banner won’t go away, email support@lomisolutions.com and we’ll sort it out.
I paid but the app still asks me to pay.
Open Settings in the app and tap Restore purchases. If that doesn’t work, email us — we can check your subscription and restore access manually.
Privacy & terms
Read our Privacy Policy and Terms of Service.
